One-stop solution for mine and tunnel ventilation- Decent Machinery

Pre-sale

Technical video conference
to understand the usage
environment

Provision of preliminary technical
solutions and video
discussion

Confirmation of technical
solutions

With A/B/C three classes
quotation for option.

Provide 24-hour online customer exclusive service team ( including salesman, technical, supervisor, and company emergency contacts) so that customers can communicate with the team at any time.
5mins response, the fastest quotation within 2 hours.
Accept the video inspection of the factory, and china friends can help to inspect our factory.
Can provide a full set of scheme design drawings, 2D/3D product design drawings and installation foundation drawings
Many countries in Southeast Asia, Canada, Serbia, Panama, Ghana and other countries have exhibition halls for offline visits.

In-sale

Confirm final price
and delivery date

Receive your
order

Prvide with you a unique
tracking number

Arrange your
order

Spare parts
purchase

Manufacturing

Follow up order through
tracking order

Complete
Production

Laboratory Test/Third
Party Inspection

Shipment into
Warehouse

Meno confirms the product information and the requirements mentioned in the communication before production.
The production progress of the goods is updated every 3-5 days, and the order information can be found on the official website.
Provide a complete laboratory test report before leaving the factory, and can accept inspection by a designated third-party inspection agency or online video inspection.
The factory is equipped with a robot welding arm, and the welding seam of the product can meet the European and American standards.

After-sales

Update shipping
schedule every
7-days

Installation &
commissioning
guidance

Operation & maintenance
manual

7*24 technical
support

More than 100 overseas
after-sales service
centre

Warranty upto
5 years

After the customer receives the goods, there is a special after-sales team to assist (including follow-up of customer inspection, installation guidance and question answering, etc.)
24-hour online technical guidance, self-construction to the customer's location for installation
There are offline after-sales points in Europe, Southeast Asia, Africa and Canada